Překládáme náš obchod do češtiny!
Protože však máme mnoho produktů a stránek, bude to nějakou dobu trvat. Mezitím bude náš katalog produktů k dispozici v angličtině. Děkujeme vám za trpělivost!
FAQ
Where do I submit a claim?
Send us your claim via the MyMISUMI customer Portal:
- Log in to your MyMISUMI-profile
- Go to "Claims and Returns" in the menu bar on the left side under category "Services"
- Select the category 'Claims'
- In the drop down menu, please select the relevant order
- Fill in the form.
You will find different categories (incorrect goods, incorrect quantity, missing goods, shipment not received, invoice-related, quality-related). Mark the faulty item and send us a detailed description of the fault. For quality related claims, please also include a photo and detailled issue description.